An Inbound Sales Representative is the single point of contact for customers to call to make payments, accomplish purchases or just simply inquire for product information.
Tasks & Responsibilities:
- Answer calls and provide customers relevant information and resolve their queries
- Facilitate sales of products and services according to the client’s needs
- Address and resolve customer complaints and issues
- Ensure quality customer satisfaction with every call
An Outbound Sales Representative is the one who contacts customers to inform them of the products or services they offer.
Tasks & Responsibilities:
- Answer calls and provide customers relevant information and resolve their queries
- Facilitate sales of products and services according to the client’s needs
- Address and resolve customer complaints and issues
- Ensure quality customer satisfaction with every call
A Customer Service Representative helps assist customer by answering questions about a product or service and provide them with relevant information.
Tasks & Responsibilities:
- Open and maintain customer accounts by documenting account information
- Resolve product or service issues by identifying and clarifying customer complaints
- Prepare product or service reports by collecting and analyzing information from customer calls
- Manage incoming calls and generate sales leads
An Email and Chat Support is someone who engages with a customer in real time to answer queries and provide information.
Tasks & Responsibilities:
- Develop and maintain strong customer relationships
- Manage and resolve all customer related concerns
- Offer to contact the customer for any questions and queries that need to be answered
- Keep up and quickly assimilate themselves with new products or services to offer to customers
A Help Desk Specialist is someone who provides technical assistance to customers in an efficient and accurate manner. They solve technical problems and provide support.
Tasks & Responsibilities:
- Is the first contact of customers to resolve their technical issues
- Identify and redirect problems to appropriate resources
- Manage customer data and document activity reports
- Provide an in-depth guide to the problem solving process
Outbound Callers are responsible for the introduction of the client’s products or services through prospecting and lead generation.
Tasks & Responsibilities:
- Seek out new sales opportunities through inbound and outbound communications
- Research and analyze customer needs and understanding
- Manage customer value by contacting potential leads and informing them about a product or service
- Generate product/service interest, Identify potential markets, and research accounts
