Call Center

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Contact center staff use their knowledge to assist customers with their queries and concerns. We offer strong management, unparalleled transparency, modern facilities and dedication to meet your business needs.
Inbound Sales Representative
Outbound Sales Representative
Customer Service Representative
Email & Chat Support
Help Desk Specialist
Survey Staff Outbound Caller
An Inbound Sales Representative is the single point of contact for customers to call to make payments, accomplish purchases or just simply inquire for product information.

Tasks & Responsibilities:

  • Answer calls and provide customers relevant information and resolve their queries
  • Facilitate sales of products and services according to the client’s needs
  • Address and resolve customer complaints and issues
  • Ensure quality customer satisfaction with every call
An Outbound Sales Representative is the one who contacts customers to inform them of the products or services they offer.

Tasks & Responsibilities:

  • Answer calls and provide customers relevant information and resolve their queries
  • Facilitate sales of products and services according to the client’s needs
  • Address and resolve customer complaints and issues
  • Ensure quality customer satisfaction with every call
A Customer Service Representative helps assist customer by answering questions about a product or service and provide them with relevant information.

Tasks & Responsibilities:

  • Open and maintain customer accounts by documenting account information
  • Resolve product or service issues by identifying and clarifying customer complaints
  • Prepare product or service reports by collecting and analyzing information from customer calls
  • Manage incoming calls and generate sales leads
An Email and Chat Support is someone who engages with a customer in real time to answer queries and provide information.

Tasks & Responsibilities:

  • Develop and maintain strong customer relationships
  • Manage and resolve all customer related concerns
  • Offer to contact the customer for any questions and queries that need to be answered
  • Keep up and quickly assimilate themselves with new products or services to offer to customers
A Help Desk Specialist is someone who provides technical assistance to customers in an efficient and accurate manner. They solve technical problems and provide support.

Tasks & Responsibilities:

  • Is the first contact of customers to resolve their technical issues
  • Identify and redirect problems to appropriate resources
  • Manage customer data and document activity reports
  • Provide an in-depth guide to the problem solving process
Outbound Callers are responsible for the introduction of the client’s products or services through prospecting and lead generation.

Tasks & Responsibilities:

  • Seek out new sales opportunities through inbound and outbound communications
  • Research and analyze customer needs and understanding
  • Manage customer value by contacting potential leads and informing them about a product or service
  • Generate product/service interest, Identify potential markets, and research accounts

Outsourcing helps you save 70% of your costs.

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ABOUT US
Boomering provides clients the ability to create a diverse workforce to extend their reach and significantly reduce costs.
LOCATE US
Unit 1 Philexcel Retail Building 2 Philexcel Business Park, MA Roxas Highway, Clark Freeport Zone, Pampanga 2009

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