A Virtual Receptionist is an outsourced call handling operator tasked with handling and managing a client’s calls as an in-house receptionist would, but offshore.
Tasks & Responsibilities:
- Taking calls and messages
- Switchboard call forwarding and call patching
- Diary and schedule management
- Order taking
- Emergency call response
A Virtual Personal Assistant is a remote administrative or personal assistant that works exclusively for the client.
Tasks & Responsibilities:
- Email management
- Transcription services
- Customer information management
- Research and documentation
- Itinerary planning and organization
- Data management
Providing administrative support is the main responsibility of a General Administrator. Their job entails them to perform various office procedures including typing, faxing, scanning, copying documents, and setting up appointments.
Tasks & Responsibilities:
- Performing various office procedures (typing, faxing, scanning, copying, taking notes, and setting up appointments)
- Managing and routing office communications
- Preserving documents and records
- Research and organization of information
- Conducting or assisting office orientations
The Data Entry Operator is tasked with performing data entry work into electronic formats and by using the appropriate word/data processing software.
Tasks & Responsibilities:
- Entering, updating, researching, retrieving and verifying data into various systems
- Ensuring that all data recorded are accurate and free of errors
The main role of a Database Administrator is to identify, analyze and correct corrupt and inaccurate data from your company’s database.
Tasks & Responsibilities:
- Identifying and correcting corrupt and inaccurate data
- Perform the cleansing with data wrangling tools or as batch processing through scripting
- Detect inconsistencies or missing data in the company database
- Restore, validate and enhance data information to be more concise and accurate
A Transcriber is someone who converts audio or video sources into a written or text document. Transcription services are often provided for business, legal and medical industries.
Tasks & Responsibilities:
- Transcribe audio and video sources into text or written format
- Documents such as reports, client voice notes and audio interviews and more are the common subjects a transcriber will encounter
The main task of a CRM Administrator is to help businesses manage customer data, marketing, customer support, and business processes, based on the client’s needs.
Tasks & Responsibilities:
- Monitoring and updating the client’s database of information
- Reviewing and resolving data discrepancies
- Conducting research to ensure data is accurate
- Maintaining and generating relevant reports
- Creating technical documentation for reference and reporting
The role of the Business Operations Coordinator is to aid in the day to day operations and to serve as a customer facing representative for the company.
Tasks & Responsibilities:
- Interact with clients in sending invoices, quotes, and other transactions
- Attend project meetings and document critical details to ensure project goals are met
- Maintain the company’s scheduling software and manage project timelines
- Manage the company’s social media accounts. Respond to customer and client queries and create engaging content
