JOB DESCRIPTION FOR A JUNIOR SYSTEMS & PROCESS SPECIALIST

      We are looking for a college graduate motivated to learn software administration and simple coding in Zoho Applications. Also, how to document processes. In this role you will partner with staff and managers across the organization. This is a fast-track development role for the right candidate.

Boomering is managed to the Entrepreneurial Operating System (EOS), to align and synchronize the business to attain our goals.

Key Responsibilities:

• Maintain Zoho Applications, and perform simple changes as requested
• Perform company-wide Zoho updates, upgrades, where this can be done internally
• Work with our external Zoho consultant as necessary to deliver upgrades or resolve user issues
• Running regular checks on Zoho system reports
• Work with your peers to understand processes business-wide, and break into logical sub-processes and develop process controls to ensure processes work as designed
• Document training material and processes clearly and concisely taking pride in professional standardized looking output
• Spot opportunities to reorganize processes to improve efficiency
• Manage process updates with department Process Owners where processing has changed, helping them to be as self-sufficient as possible
• Following Audit Programs to validate whether quality standards are being met
• Search and analyze systems using Capterra and other review sites
• Flexible to perform new work and learn new skills as the position grows

Qualifications/Requirements:

• Bachelor's Degree in Computer Sciences Fields or Business Management
• Will need to perform software set-up changes, learn to make basic changes in Zoho Applications
• Have a genuine interest in software functionality, able to analyze systems and optimize them
• Previous flow charting or process documenting experience is not expected but helpful
• Personal Attributes
  • Inquisitive to understand how software is configured, and how processes flow
  • Always question what is not understood, to ensure you deliver the task in the minimum time
  • Can rationalize processes and the logic and sequence of them  
  • Plan the work and verify before executing the task
  • Highly organized, leads by example, getting into details as necessary
  • Able to inspire confidence through listening and understanding, knowing the Zoho Applications functionality, and by developing a track record of delivery of expected results
  • Uses initiative, proposes solutions rather than relaying problems
  • Business savvy, with the ability to see how the project is tied to the organization's overarching business goals
  • Engaging communicator that staff want to talk to resolve their system and process needs
  • Risk aware and confident to communicate and escalate concerns
  • Open to self-assessment and evaluation as a basis for self-development
  • Confident to work with staff of all levels of seniority.