Contact Center

Contact center staff use their knowledge to assist customers with their queries and concerns.

We offer strong management, unparalleled transparency, modern facilities and dedication to meet your business needs.

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Inbound/Outbound Sales Representative

An inbound sales representative is the single point of contact for customers to call to make payments, accomplish purchases or just simply inquire for product information.

An outbound sales representative is the one who contacts customers to inform them of the products or services they offer.

Tasks & Responsibilities
  • Answer calls and provide customers relevant information and resolve their queries
  • Facilitate sales of products and services according to the client’s needs
  • Address and resolve customer complaints and issues
  • Ensure quality customer satisfaction with every call
Hourly Rate
If you outsource with us
usd 7.6
aud 9.8
If you hire locally in the US
usd 15
If you hire locally in Australia
aus 21

Customer Service Representative

A customer service representative helps assist customer by answering questions about a product or service and provide them with relevant information.

Tasks & Responsibilities
  • Open and maintain customer accounts by documenting account information
  • Resolve product or service issues by identifying and clarifying customer complaints
  • Prepare product or service reports by collecting and analyzing information from customer calls
  • Manage incoming calls and generate sales leads
Hourly Rate
If you outsource with us
usd 7.6
aud 9.8
If you hire locally in the US
usd 16
If you hire locally in Australia
aus 21

Email and Chat Support

An email and chat support is someone who engages with a customer in real time to answer queries and provide information.

Tasks & Responsibilities
  • Develop and maintain strong customer relationships
  • Manage and resolve all customer related concerns
  • Offer to contact the customer for any questions and queries that need to be answered
  • Keep up and quickly assimilate themselves with new products or services to offer to customers
Hourly Rate
If you outsource with us
usd 5.92
aud 8.12
If you hire locally in the US
usd 16
If you hire locally in Australia
aus 21

Help Desk Specialist

A help desk specialist is someone who provides technical assistance to customers in an efficient and accurate manner. They solve technical problems and provide support.

Tasks & Responsibilities
  • Is the first contact of customers to resolve their technical issues
  • Identify and redirect problems to appropriate resources
  • Manage customer data and document activity reports
  • Provide an in-depth guide to the problem solving process
Hourly Rate
If you outsource with us
usd 7.57
aud 10.2
If you hire locally in the US
usd 18
If you hire locally in Australia
aus 25