JOB DESCRIPTION FOR A 24/7 Monitoring Agent – Day Shift

Our client is looking for a Monitoring Agent to monitor, verify and confirm fire alarm reports using the clients software. The Monitoring Agent responsibilities include investigating and detailing reports and forwarding to proper channels.

Qualifications:

• Day Shift schedules.
• 12 hours shifts (3 days a week and 3 days off intervals)
• Outstanding surveillance and observation skills
• Good written and spoken English communication skills
• Proficiency in internet search and information gathering.
• Ability to exercise good judgment.
• Good recording and reporting skills
• Knowledgeable in MS Office applications

Responsibilities:

• Monitoring the Clients software for fire alarm reports
• Verifying data, geographic location and other important information and details
• Responding to reports within specified time frames
• Investigating incidents and checking its validity
• Maintaining an activity log and preparing reports
• Adhering to company policies and legal regulations

Benefits (Tangible and Intangible)

• 20 days leave (15 VL and 5 SL) annually
• Health insurance (HMO)
• Salary increase based on performance upon 6th month and/or annually
• Allowances
• Learning opportunities
• Work-Life balance
• Open and transparent management