Joanna Macalino

Thanks for stopping by my profile page!

With more than 18 years in the offshoring and outsourcing industry, I’ve had the opportunity to wear many hats—from managing operations and leading HR initiatives to optimizing quality assurance and client engagement strategies. Each role has sharpened my ability to deliver real value to both clients and teams.

At Boomering, I focus on ensuring that our offshore partnerships run smoothly and strategically. My background spans BPO and SaaS, and I’ve spent the last 9+ years specializing in offshore account management, client success, and CRM workflow optimization. It’s a privilege to support clients across Australia, New Zealand, and the US as a trusted, proactive partner.

Outside of work, I’m passionate about continuous improvement—whether it’s streamlining a process or exploring new ways to support teams more effectively. I take pride in fostering meaningful relationships and aligning with the long-term goals of the businesses I work with.

If you’re looking for someone who understands the big picture and the finer details, I’d love to connect.

Use the link above and let’s talk about how we can grow your business, together.